Last updated: 11/30/2025
Blocktell provides a cloud-based AI chatbot platform for customer support, sales, and user engagement. Our service allows you to create, configure, and deploy intelligent chatbots that can be trained on your content and integrated into your websites and applications.
By using our service, you can upload content, configure chatbot behavior, and deploy AI-powered chat experiences for your users. Blocktell retains ownership of the underlying software and infrastructure that powers the service.
By accessing or using our service, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access or use our service.
These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
You are responsible for all activities that occur under your user account. You agree to:
Maintain the security of your account credentials
Use the service only for lawful purposes
Ensure your content complies with applicable laws and regulations
Respect intellectual property rights of others
Not attempt to reverse engineer or modify our software
Prohibited Uses: You may not use our service to:
Violate any applicable laws or regulations
Transmit harmful, offensive, or illegal content
Interfere with or disrupt the service or servers
Create competing products or services
Attempt unauthorized access to our systems
Our service operates on a subscription basis with both free and paid tiers. Payment terms include:
All fees are billed in advance and are non-refundable
Payment is processed via credit card or ACH
Subscription automatically renews unless cancelled
You are responsible for all applicable taxes
We may change pricing with 30 days' notice
When you upload content to our service, you grant us a limited license to:
Process your content to provide the chatbot service
Store your content securely on our servers
Use anonymized, aggregated data for service improvements
You retain ownership of your original content. We do not use your specific content to train our AI models or share it with other customers.
We may collect and use aggregated, anonymized usage data to improve our service and develop new features.
We strive to provide reliable service but do not guarantee uninterrupted availability. Our service is provided "as is" and "as available" without warranties of any kind.
We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice.
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:
Paid subscriptions continue until the end of the billing period
You may downgrade to our free tier
Your data will be retained according to our Privacy Policy
We may terminate or suspend your account if you violate these terms or for other legitimate business reasons with appropriate notice.
To the maximum extent permitted by law, our total liability to you for any claims arising from these terms or your use of our service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses.
These terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.
Any legal action or proceeding arising under these terms will be brought exclusively in the federal or state courts located in Delaware.
We reserve the right to modify these terms at any time. We will notify you of material changes by email or through our service at least 30 days before they take effect.
Your continued use of our service after changes become effective constitutes acceptance of the new terms.
If you have any questions about these Terms of Service, please contact us through our support channels or visit our Help Center.