Support Center
Get the help you need to make the most of Blocktell. Our support team is here to assist with setup, troubleshooting, and optimization.
How We Can Help
Email Support
Get detailed help with technical issues and account questions
Response Time:
Within 24 hours
Availability:
24/7
Best for:
- Technical issues
- Account problems
- Billing questions
- Feature requests
Blocktell AI Chatbot
Instant assistance 24/7
Response Time:
Immediate
Availability:
24/7
Best for:
- Quick questions
- Setup help
- General guidance
Documentation
Comprehensive guides and tutorials
Response Time:
Self-service
Availability:
24/7
Best for:
- Integration help
- API reference
- Best practices
- Troubleshooting
Community Forum
Connect with other users and share experiences
Response Time:
Community-driven
Availability:
24/7
Best for:
- User discussions
- Tips & tricks
- Feature ideas
- Success stories
Common Questions
Getting Started
How do I create my first chatbot?
Sign up for an account, go to 'Create bot', enter your website URL, and let our AI crawl your content. Your chatbot will be ready in minutes!
Learn more →Why isn't my widget appearing on my website?
Check that you've pasted the embed code before the closing </body> tag and that your chatbot ID is correct.
Learn more →Technical Issues
How do I customize the widget appearance?
Go to your chatbot Settings → Appearance tab to customize colors, position, and styling options.
Learn more →Can I integrate with my existing system?
Yes! Use our API to integrate with your CRM, helpdesk, or other systems. Check our API documentation for details.
Learn more →Billing & Account
How do I upgrade my plan?
Go to your account settings and select a new plan. Upgrades take effect immediately.
Learn more →What happens if I exceed my message limit?
You'll receive notifications as you approach your limit. Upgrade your plan to continue service without interruption.
Learn more →