Request deletion of your personal data and account information
Data deletion is permanent and cannot be undone. Please ensure you have downloaded any data you wish to keep before proceeding with deletion.
Download a copy of all your data including chatbot configurations, conversations, and training materials before deletion.
Permanently remove your account and all associated data from our systems. This action cannot be reversed.
When you request data deletion, we will remove the following information from our systems:
Your user account and profile information
All chatbot configurations and settings
Training data and uploaded content
Chat conversation history
Usage analytics and statistics
Billing information and payment history
Support tickets and communications
Some data may be retained for legal or operational purposes:
Financial records required for tax compliance (7 years)
Security logs for fraud prevention (90 days)
Aggregated, anonymized analytics data
Data required for ongoing legal proceedings
Request Submission
Submit your deletion request through our support systemIdentity Verification (1-2 business days)
We verify your identity to protect against unauthorized requestsData Deletion (7-30 days)
Complete removal from production systems and backupsConfirmation
Email confirmation when deletion is completeUnder applicable privacy laws, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (right to be forgotten)
Request restriction of processing
Request data portability
Object to processing of your data
If you have questions about data deletion or need assistance with your request, our privacy team is here to help.
Contact us at: privacy@blocktell.com or through our support center